Shipping policy
Shipping Policy
Where we ship
NeuroRest currently ships within the United States only. This allows us to maintain consistent quality control and customer support.
Processing time
All orders are processed within 1–2 business days. Once your order has been processed, you will receive a confirmation email with tracking details.
Delivery timeframe
Delivery typically takes 9–15 business days, depending on your location and local carrier conditions.
We work with carefully selected fulfillment partners to ensure each pillow meets our quality standards before delivery. While this may take slightly longer than mass-market shipping, it allows us to maintain product consistency and reliability.
Tracking your order
Once your order ships, you will receive tracking information via email. Tracking updates may take 24–48 hours to appear after dispatch.
Delays
Occasionally, shipping delays can occur due to high demand, carrier issues, or unforeseen circumstances. If your order is delayed beyond the estimated timeframe, our support team will keep you informed and assist promptly.
Incorrect or incomplete addresses
Please ensure your shipping details are correct at checkout. NeuroRest is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Questions about your order
If you have any questions about shipping or delivery, our support team is here to help. Contact us at any time and we will respond as quickly as possible.